Shipping Policy

We work with fulfillment and delivery partners to provide practical shipping options and clear order updates.

Shipping Rates

United States and Canada
Orders from USD 0.00 to USD 44.99: Fast shipping — USD 5.99
Orders of USD 45.00 or more: Free shipping — USD 0.00

Other supported regions
Orders from USD 0.00 to USD 44.99: Fast shipping — USD 5.99
Orders of USD 45.00 or more: Free shipping — USD 0.00

Processing and Delivery Estimates

Order processing normally takes 1–5 business days. Transit commonly takes approximately 1–3 weeks and may be shorter or longer depending on destination, fulfillment location, carrier, customs, holidays, weather, and other circumstances outside our reasonable control.

Tracking

A tracking number is provided when supported by the selected service. Tracking can take several business days to update. Multiple products from one order may be delivered separately.

Purchase Support

If tracking indicates an unusual delay or the order has not arrived after the expected window, contact us. We will review available tracking and carrier information and determine whether a replacement, refund, or further carrier investigation is appropriate.

Customs and Import Fees

International customers are responsible for duties, import taxes, brokerage, and local charges not collected at checkout. Customs processing may extend delivery time.

Delivery Information

Customers are responsible for entering complete and accurate delivery information at checkout. Contact us immediately if a correction is needed. Changes cannot be guaranteed after fulfillment begins.

Contact Us

For questions, order support, or policy requests, email service@elvariox.com. Hangzhou Yiye Trading Co., Ltd. provides customer service by email. We do not publish a customer-service telephone number or physical return address. Approved return instructions are provided by email.