Return Policy

Company: Hangzhou Yiye Trading Co., Ltd.

Email: service@elvariox.com

If you experience a product or shipping issue, email us with your order number, a clear explanation, and photographs where relevant. We will review the request and provide the next steps.

Returns and Exchanges

Eligible products may be returned within 30 calendar days after delivery. The product must be unused, complete, properly packed, and in substantially the same condition in which it was received. Proof of purchase is required.


How to Request a Return

Email service@elvariox.com with your order number, item name, reason for return, requested resolution, and supporting photographs.

Before returning any item, you must contact our customer service team to confirm the correct return address and receive approval and return instructions. Do not send an item back until these instructions have been issued. Unauthorized returns, including items sent directly to the address below, may be refused.

Reference address only:
Room 1055, Building 1, No. 349, Shuguang Village, Dangwan Town, Xiaoshan District, Hangzhou, Zhejiang

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incomplete, or different from the order, contact us promptly. After verification, we may provide a full or partial refund, replacement, replacement component, or authorized return.

Return Shipping

Elvariox covers reasonable authorized return shipping for verified damaged, defective, or incorrect items. The customer is responsible for return shipping when the return is based on preference, ordering the wrong item, or another reason unrelated to product quality.

Cancellations

Unpaid orders may be abandoned without charge. For paid orders, contact us as soon as possible. We cannot guarantee cancellation after processing or shipment.

Refunds

Approved refunds are issued to the original payment method. After a return is received and inspected, processing normally takes up to 7–10 business days. Banks and payment providers may require additional time to post the credit.

Non-Returnable Items

Gift cards, personalized items, products marked final sale, used or incomplete products, and items damaged through misuse or unauthorized modification are not returnable except where applicable law requires otherwise.

Contact Us

For questions, order support, or policy requests, email service@elvariox.com. Hangzhou Yiye Trading Co., Ltd. provides customer service by email. We do not publish a customer-service telephone number or physical return address. Approved return instructions are provided by email.