Contact Us

The Elvariox customer-care team provides support by email. Use the guide below to send the information needed for a clear, efficient response.

Email Support

Write to service@elvariox.com. This is our official channel for product questions, order changes, delivery issues, returns, refunds, payment concerns, and privacy requests.

For an Existing Order

Include the order number, the email used at checkout, the item involved, and a concise description of the request. If an item arrived damaged, incomplete, or different from what was ordered, attach clear photographs of the item and packaging.

Before You Email

Check the order confirmation and tracking message, then review the relevant Shipping, Return, or Payment & Security page. Please do not send full payment-card numbers, passwords, or other sensitive credentials by email.

Response Window

We normally reply within 1–2 business days. During holidays, promotions, or periods of unusually high demand, a response may take longer. Sending multiple messages about the same request can delay review, so keep related details in one email thread.

Returns and Address Information

Contact us before sending any item. We do not publish a customer-service telephone number or physical return address. If a return is approved, the correct instructions and return destination will be provided by email.

Company

Customer service is provided by Hangzhou Yiye Trading Co., Ltd. for the Elvariox store.