Privacy Policy

This Privacy Policy explains how Elvariox collects, uses, shares, and protects personal information when you visit the store, make a purchase, create an account, or contact us.

Information We Collect

We may collect contact and account details, order and transaction information, customer-service messages, device and browser information, approximate location derived from IP address, cookie identifiers, and activity involving the store. Complete payment-card details are processed by payment providers and are not stored by Elvariox.

How We Use Information

We use information to operate the store, process orders and payments, arrange shipping, provide support, prevent fraud, improve products and services, personalize content, measure marketing, send permitted communications, comply with law, and enforce our policies.

How We Share Information

Information may be shared with Shopify, payment processors, fulfillment providers, carriers, analytics and advertising services, fraud-prevention providers, professional advisers, affiliates, and government authorities where required. We share information only for legitimate operational, contractual, security, or legal purposes.

Cookies and Advertising

We and our service providers use cookies and similar technologies for essential functions, preferences, analytics, fraud prevention, and advertising. Where required, a consent tool will provide choices for non-essential technologies.

Your Rights

Depending on where you live, you may request access, correction, deletion, or a portable copy of personal information, and may opt out of certain targeted advertising, sale, or sharing. Submit requests to service@elvariox.com. We may verify identity before completing a request.

Retention and Security

Information is retained as reasonably necessary for orders, accounting, support, security, disputes, and legal obligations. We use reasonable safeguards, but no electronic system can be guaranteed completely secure.

Children

The store is not directed to children under 13, and we do not knowingly collect their personal information. A parent or guardian may contact us about a suspected submission.

Policy Changes

We may revise this policy when our practices, services, or legal obligations change. The current version will be posted on this page.

Contact Us

For questions, order support, or policy requests, email service@elvariox.com. Hangzhou Yiye Trading Co., Ltd. provides customer service by email. We do not publish a customer-service telephone number or physical return address. Approved return instructions are provided by email.